Contact Us
Last updated: November 5, 2026
Questions About Your Audio Setup or Order?
For product inquiries, order assistance, delivery concerns, and return requests, contact:
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays. We aim to provide an initial response within 1–2 business days. Some technical or carrier investigations may require additional time.
Before Ordering
If you would like help choosing a product, include its name or link and the feature you would like confirmed.
For compatibility questions, please provide the device model, operating system where relevant, and intended use—for example, music playback, calls, television listening, or computer meetings.
Bluetooth connectivity alone does not establish that every function will work with every device. We can help clarify the information available for the specific product.
Help with an Existing Purchase
Please include:
- Your order number.
- The email address used for the purchase.
- The product concerned.
- A brief description of the issue.
- Relevant photographs, error messages, or a short video where useful.
Do not send passwords, full payment card numbers, card security codes, or recordings containing unrelated private conversations.
For connection or charging problems, tell us what device and power source you are using and which steps you have already tried. Please do not dismantle the product to investigate a fault.
Battery and Safety Concerns
If a product becomes swollen, unusually hot, leaks, emits smoke, or shows other signs of battery damage, stop using and charging it. Do not place it into an ordinary return parcel.
Contact us for an appropriate safety and after-sales arrangement. If there is immediate danger, move away from the product and contact local emergency services.
Returns and Delivery Assistance
Return requests must be arranged with our support team before shipment. Approved eligible returns from United States delivery addresses are directed to our designated United States return facility using the instructions we provide.
Our registered business address is not that return facility.
If tracking appears stalled, a parcel is missing, or delivery is recorded but you have not received it, send us your order information so we can investigate.
Business Information
Brand: Morvellam
Operator: Xiamen Liuhui Electronic Technology Co., Ltd.
Registered address:
Room 1401, No. 208 Yaojiang Li, Xianghe Subdistrict, Tong’an District, Xiamen, Fujian, China.
Email: service@morvellam.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.