Shipping Policy

Last updated: November 5, 2026

1. Service Area

Morvellam offers delivery to supported addresses in the United States. Available services are displayed after you enter your delivery address at checkout.

The store is operated by Xiamen Liuhui Electronic Technology Co., Ltd.

2. Preparation Before Dispatch

Orders are normally prepared within 1–3 business days after payment confirmation.

Preparation includes order checks, picking, packing, and transfer arrangements. This period is separate from carrier transit.

If a product has a longer preparation or production period, it will be stated before purchase. Business days exclude weekends and applicable public holidays.

3. Estimated Delivery

Standard transit is estimated at 7–12 business days after dispatch.

With normal preparation included, the overall estimate is approximately 8–15 business days after payment confirmation.

These estimates are not guaranteed arrival dates. Holidays, customs processing, severe weather, remote-area service, or carrier disruptions may affect delivery.

A specific event-date commitment applies only if expressly confirmed for your order.

4. Standard Shipping Charges

If an additional delivery service is offered, its charge and conditions will be shown before payment. Free standard shipping does not automatically include an expedited upgrade.

Any different promotional threshold must be clearly disclosed before the order is placed.

5. Where Orders Are Dispatched

Orders may be fulfilled through our own or partner facilities according to inventory availability and delivery destination.

Our registered business is in China. The availability of a United States return facility does not mean that every order ships from the United States.

We do not describe an order as locally dispatched unless that is accurate for the applicable service.

6. Battery-Related Delivery Restrictions

Products containing lithium batteries can be subject to carrier, route, packaging, and destination restrictions.

Some addresses or expedited services may not be available for particular products. Available options are shown at checkout. We will not substitute an unsuitable shipping service to bypass a safety restriction.

If an accepted order cannot be shipped through an available compliant service, we will contact you about a lawful alternative or cancellation and refund.

7. Addresses and Delivery Limitations

Service to Alaska, Hawaii, United States territories, PO Boxes, and military addresses depends on product and carrier availability.

If checkout does not offer a delivery service for your address, contact us before ordering.

Please review your address carefully. We will try to accommodate a correction before dispatch. Any proposed customer-requested redirection or reshipping cost will be explained in advance. You will not be charged to correct an error caused by us.

8. Tracking and Separate Shipments

After dispatch, we email shipment information and tracking details where available.

An initial carrier scan can take time to appear after a label is created. If an order is divided into separate parcels, tracking information may be provided for each parcel.

We will not add an unapproved shipping charge after purchase.

9. Taxes and Import Charges

Taxes or import charges collected by the store are shown before payment.

If a delivery arrangement requires customer-paid import charges that are not collected at checkout, that arrangement must be disclosed before purchase. Contact us if an unexpected demand appears inconsistent with the information supplied for your order.

10. When Dispatch Is Delayed

If we cannot dispatch within the promised period, we will notify you promptly, provide an updated date where available, and offer the required choice to accept the delay or cancel for a refund.

We will obtain consent where required rather than treating silence as agreement in every case.

If the goods cannot be supplied, we will cancel the affected items and issue the required refund. Refunds for unshipped orders canceled because of a shipment delay follow the applicable legal deadline, generally within 7 working days for payment methods covered by that requirement.

11. Missing Parcels and Delivery Disputes

Email service@morvellam.com if tracking stops updating, a parcel appears lost, or delivery is recorded but you have not received it.

We will investigate with the relevant carrier or fulfillment provider. A delivery scan alone does not automatically close a non-receipt complaint, and handing a parcel to a carrier does not remove all seller responsibility.

Depending on the findings and applicable rights, we will arrange a replacement, refund, or another agreed remedy.

12. Shipping Contact

Xiamen Liuhui Electronic Technology Co., Ltd., trading as Morvellam

Registered address:
Room 1401, No. 208 Yaojiang Li, Xianghe Subdistrict, Tong’an District, Xiamen, Fujian, China.

Email: service@morvellam.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.