Return Policy

Last updated: November 5, 2026

1. Our Return Program

Morvellam, operated by Xiamen Liuhui Electronic Technology Co., Ltd., accepts eligible return requests submitted within 180 calendar days after delivery.

This voluntary program is separate from any product warranty and does not limit mandatory rights concerning defective, unsafe, incorrectly supplied, or materially misdescribed goods.

2. Condition for Change-of-Mind Returns

An item should be clean, complete, and in its original condition, with supplied cables, cases, ear tips, manuals, and other included components.

Brief, careful inspection or a reasonable connection check does not automatically prevent a return. The program does not cover extended everyday use or customer-caused damage.

Please include original product packaging where reasonably available. Opening an outer shipping carton or lacking that carton alone does not invalidate a return.

For headphones and earbuds, products must be free of earwax, cosmetic residue, strong odors, and other contamination. If a particular hygiene-sealed item has a special change-of-mind restriction, it must be clearly disclosed before purchase. No blanket restriction on opened products removes remedies for defects or seller errors.

3. How to Request a Return

Email service@morvellam.com with:

• Your order number.
• The product you wish to return.
• The reason for your request.
• Its condition and whether it contains a damaged battery.
• Photographs or a short video where relevant.

If visual evidence is unavailable, explain the situation so we can discuss a reasonable alternative.

We aim to acknowledge requests within 1–2 business days. We will explain the next steps and any information needed.

4. Return Destination and Postage

Approved eligible returns from United States delivery addresses include a prepaid return label to our designated United States return facility.

We do not charge return postage or a restocking fee for those approved eligible returns.

The warehouse address and instructions are supplied when the return is arranged. Do not send merchandise to our registered business address in China.

Please hand the parcel to the designated carrier within 30 calendar days after label issuance. Contact us if you need help meeting that period.

If you prefer a different service, obtain our agreement before paying for postage so that reimbursement and safe transport can be confirmed.

5. Products with Battery Damage

Do not send a swollen, leaking, overheated, recalled, or otherwise potentially unsafe battery through an ordinary return service.

Stop use and charging, and contact us for a safe arrangement. Depending on the circumstances, this may involve an approved transport service, specialist collection, or another suitable remedy.

We will not require an unsafe shipment as a condition of handling a legitimate defect claim. Safety-related return restrictions do not remove applicable refund or replacement rights.

6. Defects, Damage, and Incorrect Items

Contact us promptly if an item arrives damaged, does not match the ordered product, or has an apparent fault.

Reasonable troubleshooting may help identify the issue, but we will not require you to dismantle the product or undertake unsafe testing.

For confirmed defects, seller errors, or material differences from the listing, we will provide an appropriate refund, replacement, repair, or other lawful solution at no additional cost, as applicable. Any required return will be arranged safely.

7. Exclusions from Voluntary Returns

The voluntary change-of-mind program does not cover:

• Customer-caused damage or unauthorized alterations.
• Items substantially used beyond reasonable inspection.
• Missing essential components that prevent a complete return.
• Personalized or custom-made items, or Final Sale items, where the restriction was clearly disclosed before purchase.

These exclusions do not override rights relating to an original defect, unsafe product, incorrect supply, or another mandatory remedy.

8. Inspection and Refunds

We aim to complete an ordinary return inspection within 5 business days after receipt. If additional assessment is reasonably needed, we will explain the reason and provide an update.

Approved return refunds are issued to the original payment method within 5–10 business days after approval, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.

Any proposed refusal or deduction will be explained. There is no automatic restocking deduction. A missing accessory or customer-caused damage will be assessed reasonably rather than triggering an unexplained penalty.

Original outbound shipping charges are generally not refunded for change-of-mind returns. Applicable delivery charges are included in remedies for seller errors or defective goods where required.

Store credit will not replace a monetary refund without your agreement.

9. Cancellation and Exchanges

Email us immediately if you wish to cancel. Successfully canceled orders that can be stopped before dispatch incur no cancellation fee.

Refunds for ordinary pre-dispatch cancellations are initiated within 5 business days after confirmation, or sooner where required. Unshipped orders canceled because of a shipment delay are refunded within the applicable legal deadline, generally within 7 working days for payment methods covered by that requirement.

Exchanges depend on stock availability. We may arrange a return refund and a separate purchase rather than a direct exchange.

10. Return Support

Morvellam is operated by Xiamen Liuhui Electronic Technology Co., Ltd.

Registered address:
Room 1401, No. 208 Yaojiang Li, Xianghe Subdistrict, Tong’an District, Xiamen, Fujian, China.

Return destination country: United States
Email: service@morvellam.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.

The registered address above is not the merchandise return destination.