Terms of Purchase
Last updated: November 5, 2026
1. Seller and Scope
The seller for purchases through Morvellam is Xiamen Liuhui Electronic Technology Co., Ltd.
These Terms of Purchase explain the sale of our products. They should be read with the relevant product listing, Shipping Policy, Return Policy, and Privacy Notice.
Mandatory consumer protections remain available regardless of any provision below.
2. Reviewing Your Selection
Before submitting an order, check the model, color, quantity, included components, connection requirements, delivery address, currency, shipping charge, and total.
Product features apply to the specific model described. Compatibility with one device does not establish compatibility with every device or every function.
Statements about battery life, wireless range, water resistance, codecs, noise cancellation, and other performance features must be understood with their stated conditions and limitations.
3. Order Receipt and Acceptance
An order acknowledgement confirms that we received your request. Unless expressly stated otherwise during checkout, acceptance occurs when we send a dispatch confirmation.
If we cannot accept or fulfill an order, we will explain the issue and refund any payment collected for the canceled goods.
We will not replace the selected model, color, or other material specification without your agreement.
4. Prices, Payments, and Promotions
The payable currency and total are displayed before payment.
Payment options depend on the services available for your transaction. A logo shown elsewhere on the website does not guarantee that the method is available for every order.
If a material pricing error affects an order, we will explain it before proceeding. We will not impose an increased charge without your agreement.
Promotional eligibility, dates, quantities, and combination rules apply as disclosed with the offer. An advertised promotion must not be assumed to apply to an excluded product or expired period.
5. Delivery Commitments
Normal preparation is 1–3 business days after payment confirmation. Standard United States transit is estimated at 7–12 business days after dispatch, giving an overall normal estimate of 8–15 business days.
Standard shipping costs US$5.99 below US$35.00 and is free at US$35.00 or more, based on the merchandise subtotal after discounts and before shipping and taxes.
The Shipping Policy explains fulfillment locations, battery-related restrictions, tracking, taxes, and delivery problems.
If dispatch is delayed, we will provide the required notice, cancellation option, and refund arrangements. We will not rely on a general delivery estimate to avoid a specific promise made for an order.
6. Changes and Cancellation
Contact service@morvellam.com promptly if you need to change or cancel a purchase.
A request is effective once we confirm that it can be carried out. Successfully canceled orders incur no cancellation fee. If dispatch has occurred, the return process may apply.
Ordinary confirmed pre-dispatch cancellation refunds are initiated within 5 business days, or sooner where required. Shipment-delay cancellations follow the applicable legal deadline, generally within 7 working days for covered payment methods.
7. Returns and Refunds
Eligible return requests may be made within 180 calendar days after delivery, subject to the Return Policy.
Approved eligible returns from United States addresses include a prepaid label to the designated United States return facility, with no return shipping or restocking fee.
Change-of-mind products must meet the stated condition requirements. Defective, unsafe, incorrect, or materially misdescribed goods remain subject to applicable remedies.
We aim to inspect ordinary returns within 5 business days after receipt. Approved return refunds are issued to the original payment method within 5–10 business days after approval, or sooner where required.
Potentially unsafe batteries require a separate arrangement. Do not send them through an ordinary return service.
8. Instructions, Safety, and Product Support
Use products according to their instructions and specified charging requirements.
Do not charge a wet or visibly damaged device. Stop use if a battery swells, leaks, produces unusual heat, or otherwise appears unsafe. Do not dismantle or modify the battery.
Use headphones at a reasonable volume and remain aware of your surroundings. Do not use an audio product in a way that interferes with safe driving or other activities requiring attention.
These safety instructions do not transfer responsibility for an original defect to the customer or limit a valid remedy.
9. Warranties and Consumer Rights
The 180-day voluntary return program is not itself a separate product warranty.
Any express warranty offered for a model applies according to the terms made available before purchase. Nothing here excludes an implied warranty, statutory guarantee, or remedy that cannot lawfully be excluded.
A failure to meet an advertised specification may be raised with us even if it is described as a technical or compatibility issue.
10. Resolving a Dispute
Contact us with your order details and the outcome you are seeking. We will review the concern and explain the available next steps.
Nothing in these terms prevents a lawful payment dispute, complaint to a regulator, or claim before a competent court.
These terms are governed by the laws of the People’s Republic of China, subject to mandatory consumer protections that apply in your place of residence. No exclusive foreign-court requirement applies where it would unlawfully restrict those protections.
11. Changes to These Terms
The version presented when your order is placed applies to that purchase. Later changes do not retrospectively reduce rights connected with an existing order.
12. Seller Information
Xiamen Liuhui Electronic Technology Co., Ltd., trading as Morvellam
Registered address:
Room 1401, No. 208 Yaojiang Li, Xianghe Subdistrict, Tong’an District, Xiamen, Fujian, China.
Email: service@morvellam.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.